Privacy Policy

1. Information We Collect

At Gentle Jet, we collect information you provide directly to us, such as when you create an account, make a purchase, subscribe to our newsletter, or contact us for support.

Personal Information

• Name and contact information (email, phone number, address)
• Payment information (processed securely by our payment providers)
• Order history and preferences
• Communications with our customer service team

Automatically Collected Information

• Device and browser information
• IP address and location data
• Website usage patterns and preferences
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Provide customer service and support
• Send you product updates and promotional materials (with your consent)
• Improve our website and services
• Comply with legal obligations

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except:

• To trusted service providers who assist in operating our website and conducting business
• When required by law or to protect our rights
• In connection with a business transfer or merger
• With your explicit consent

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• SSL encryption for data transmission
• Secure servers and databases
• Regular security audits and updates
• Limited access to personal information by authorized personnel only

5. Your Rights

Under UK data protection laws, you have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Object to processing of your data
• Data portability
• Withdraw consent at any time

6. Cookies

We use cookies to enhance your browsing experience. You can control cookie preferences through our cookie management system or your browser settings. For more information, see our Cookie Policy.

7. Data Retention

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Account information is typically retained for the duration of your account plus 7 years for tax and legal purposes.

8. International Transfers

Your information may be transferred to and processed in countries other than the UK. We ensure appropriate safeguards are in place to protect your data during such transfers.

9. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13 without parental consent.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "last updated" date.

11. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us:

• Email: [email protected]
• Phone: +44(0)085159083
• Address: Studio 53t Richards Avenue, Robertsonmouth PE16 6RY, United Kingdom